PRIVACY POLICY
Last Updated: January 24, 2025
This Privacy Policy describes how Song of Serafin (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website at https://songofserafin.com/ or use our services.
1. Information We Collect
Information You Provide
We collect information you provide directly to us, such as:
- Name and email address when you make a donation or contact us
- Billing and payment information (processed securely through third-party payment processors)
- Manuscript content and project details when you use our editorial services
- Communications you send to us
Information Automatically Collected
When you visit our website, we may automatically collect:
- Browser type and version
- IP address
- Pages visited and time spent on pages
- Referring website addresses
- Device information
Cookies
We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders
- Provide editorial services and deliver work product
- Send you order confirmations and updates
- Respond to your comments, questions, and customer service requests
- Send you technical notices and support messages
- Communicate about products, services, and promotional offers (with your consent)
- Monitor and analyze trends, usage, and activities
- Detect, prevent, and address technical issues
3. How We Share Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties except as described in this Privacy Policy:
Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:
- Payment processing (e.g., PayPal, Stripe)
- Email delivery services
- Website hosting and analytics
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Order Information
We maintain records of your purchases for tax and accounting purposes for at least seven years.
Editorial Projects
We retain manuscript materials and project communications only for the duration needed to complete the service and any follow-up support period agreed upon.
6. Your Rights
Depending on your location, you may have certain rights regarding your personal information:
Access and Portability
You can request a copy of the personal information we hold about you.
Correction
You can request that we correct any inaccurate or incomplete personal information.
Deletion
You can request that we delete your personal information, subject to certain exceptions.
Marketing Communications
You can opt out of receiving promotional emails by following the unsubscribe instructions in those emails.
7. Children’s Privacy
Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
8. California Privacy Rights
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including:
- The right to know what personal information we collect, use, disclose, and sell
- The right to delete your personal information
- The right to opt-out of the sale of personal information (we do not sell personal information)
- The right to non-discrimination for exercising your privacy rights
9. International Users
If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
10. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Song of Serafin
Email: song.of.serafin@gmail.com
Website: https://songofserafin.com/
For privacy-specific inquiries, please include “Privacy Policy” in your subject line.